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Frequently Asked Questions

Below is a list of frequently asked questions regarding our products and services.

Products
What type of paper are the photographs reproduced on?
What size is the white border on the outside of the image?
Where do you put the holographic logo on the photographs?
Do you sell wholesale?
Where do you get your autographs?
Where on the image does the actor sign the photograph?
Do you offer a Certificate Of Authenticity with autographs?
Where do you put the holographic shield on the autographs?

Ordering and Returns
Can I phone in an order?
Can I ship to another location other than my billing address?
How will the charge appear on my Credit Card?

Can I return my order?

Shipping
How long will it take to receive my order?
What are the shipping costs?
How are the photos/autographs shipped?
How are the photos/autographs packaged?
What are my payment options?

Products

Q. What type of paper are the photographs reproduced on?

A. For traditional photo printing, we use only the highest quality Fuji Crystal Archival photographic paper. This paper has been carefully chosen because of its outstanding archival characteristics (60 year rated) and its ability to reproduce the full range of colors and densities from the original image. The luster finish is the perfect touch to complement any photo image. Our four color lithographs are printed on highest quality heavy weight paper. To give our customers the best image reproductions, we choose paper that consistently gives a smooth finish, a sharper edge, and extra sheen. We also utilize a UV varnish on our lithographs when a glossy finish enhances the image.

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Q. What is the size of the white border on the outside of the image?

A. The white border is set at 3/16" on all four sides, however with the automated process of printing the photographs, there is a plus/minus 1/16" tolerance on any given side.

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Q. Where do you put the holographic logo on the photograph?

A. The STAR WARS holographic logo sticker in placed in the bottom corner of all licensed photos as seen here.

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Q. Do you sell wholesale?

A. Yes, we can offer wholesale rates on quantities of 10 or more of a given image. Call Official Pix at 1-972-966-0680 for more info. We reserve the right to limit quantities of any given image or product.

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Q. Where do you get your autographs?

A. Official Pix acquires all its inventory directly from the celebrities. With an estimated 50-90% of all online autographs considered fakes in a recent report by the FBI, why risk your money? We bring you only autographs personally obtained. Nothing bought from other dealers, or individuals claiming they got it from their best friends neighbor or from someone who claims it was an "in-person" autograph. It is the only way to offer a complete guarantee that every autograph we sell is the real deal. Because of this, we are proud to offer a lifetime guarantee on the authenticity of each and every photo we sell.

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Q. Where on the image do you have the actor sign the photograph?

A. We make recommendations for the actor to sign in obvious blank spaces, or in other areas where the signature will better stand out, but all autographed photos are different. Your purchase may vary from the one shown in this store.

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Q. Do you offer a Certificate Of Authenticity with your autographs?

A. Yes. Official Pix includes a COA with each officially licensed autograph. We take the issuance of this certificate very seriously as our COA is signed not only by Official Pix, but also by the President of Lucasfilm Licensing, Howard Roffman. Buyers beware: Some unscrupulous autograph dealers not only fake signatures on their photos, they offer their own COA making many COAs on the market as worthless as the fake signature they accompany. Why risk your money with other dealers? Get your autographs from Official Pix the only "Official" source.

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Q. Where do you put the holographic shield on your autographs?

A. Our first choice is the bottom left corner, however if putting the shield in that position covers an important part of the image, or might cover part of the actor's signature, we may place it in the bottom right corner.

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Ordering

Q. Can I phone in an order?

A. No, we currently are not set up to take phone orders.

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Q. Can I ship the order to another location other than my billing address?

A. Yes, you will find a separate button marked "Shipping Address" on the billing information screen if you wish to ship to an address other than the billing address. Click on this button only if they are different.

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Q. How will the charge appear on my Credit Card?

A. The charge on your credit card will be from Official Pix by C2 Ventures.

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Q. Can I return my order?

A. Photographs and standard autographs may be returned to us for a full refund less shipping within 7 days of receipt using USPS delivery dates. Merchandise must be returned in excellent condition so we may re-sale to another customer. Wholesale photographs, wholesale autographs, and personalized autographs made out to the customer may not be returned.

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Shipping

Q. How long will it take to receive my order?

A. Photo orders generally ship within 5 working days of order, often faster. Orders ship from the Dallas, Texas area and domestically take between 1 and 6 days, depending on how far away you are from Dallas. International orders can take 5 days to several weeks depending on customs clearance for your country. NOTE: If you order in stock autographs from the store along with your photos, the autographs will be delayed until the photos are printed from the lab. Similar to that, if you pre-order autographs along with your photos, this will also delay the shipment until all items are in stock and ready to go.

Additionally, if you utilize our autograph pre-order/send-in service, it can take up to 15 days after the signing is complete to post your item(s) in the mail, but it generally is much quicker than that.

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Q. What are the shipping costs?

A. The shipping rates will vary depending upon the size, weight and the location. Photograph order shipping starts at $5.95, and autographs start at $6.95 in the United States. You can view the actual shipping charges at the "order confirmation" stage of the ordering process and a brief description of charges here.

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Q. How are the photos/autographs shipped?

A. Domestically we ship all of or packages using USPS. Internationally we use USPS Global Priority and Air services.

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Q. How are the photos/autographs packaged?

A. For 8"x10"s and 11"x14"s, we use a specially designed box to avoid damage during shipment. For 16"x20"s we use a 2.5" sturdy tube.

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Q. What are my payment options?

A. We accept all major credit cards and Paypal. Just fill out the billing information during the ordering process. We cannot accept cash or checks.

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