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Frequently Asked Questions

Below is a list of frequently asked questions regarding our products and services.

Products
Do you sell wholesale?
Where do you get your autographs?
Where on the item does the actor sign?
Do you offer a Certificate Of Authenticity with each autograph?
Where do you put the holographic shield on the autographs?

Ordering and Returns
Can I phone in an order?
Can I ship to another location other than my billing address?
How will the charge appear on my Credit Card?

Can I return my order?

Shipping
How long will it take to receive my order?
What are the shipping costs?
How are the autographs shipped?
How are the autographs packaged?
What are my payment options?

For any questions that aren't answered here, please email us at info@officialpix.com.


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Q. Do you sell wholesale autographs?

A. Please email us at info@officialpix.com to inquire about wholesale autographs as it varies depending on the celebrity.

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Q. Where do you get your autographs?

A. Official Pix acquires all its inventory directly from the celebrities. With an estimated 50-90% of all online autographs considered fakes in a recent report by the FBI, why risk your money? We bring you only autographs personally obtained. Nothing bought from other dealers, or individuals claiming they got it from their best friends neighbor or from someone who claims it was an "in-person" autograph. It is the only way to offer a complete guarantee that every autograph we sell is the real deal. Because of this, we are proud to offer a lifetime guarantee on the authenticity of each and every autograph we sell.

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Q. Where on the image do you have the celebrity sign the item?

A. We make recommendations for the celebrity to sign in obvious blank spaces, or in other areas where the signature will better stand out, but all autographed items are different. Your purchase may vary from the one shown in the store.

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Q. Do you offer a Certificate Of Authenticity with your autographs?

A. Yes. Official Pix includes a paper COA card with each autograph and a numbered hologram COA sticker on the back of each item. We take the issuance of this certificate very seriously. Buyers beware: Some unscrupulous autograph dealers not only fake signatures on their photos, they offer their own COA making many COA's on the market as worthless as the fake signature they accompany. Why risk your money with other dealers? Get your autographs from Official Pix, the most trusted source for authentic STAR WARS autographs in the world. Additionally, we offer authentic autographs from many other shows and films.

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Q. Where do you put the holographic shield on your autographs?

A. It depends on the item. For photographs, our first choice is the bottom left corner, however if putting the shield in that position covers an important part of the image, or might cover part of the signature, we may place it in the bottom right corner. For other items, it just depends on the size and where the celebrity has signed.

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Ordering

Q. Can I phone in an order?

A. No, we currently are not set up to take phone orders.

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Q. Can I ship the order to another location other than my billing address?

A. Yes, you will find a separate button marked "Shipping Address" on the billing information screen if you wish to ship to an address other than the billing address. Click on this button only if they are different.

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Q. How will the charge appear on my Credit Card?

A. The charge on your credit card will be from Official Pix by C2 Ventures.

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Q. Can I return my order?

A. Standard autographs & photographs may be returned to us for a full refund less shipping within 7 days of receipt using USPS delivery dates. Merchandise must be returned in excellent condition so we may re-sale to another customer. Wholesale photographs, wholesale autographs, and personalized autographs made out to the customer may not be returned.

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Shipping

Q. How long will it take to receive my order?

A. Orders ship from the Tampa, FL area and domestically take between 1 and 6 days, depending on how far away you are from Tampa. International orders can take 5 days to several weeks depending on customs clearance for your country. NOTE: If you order in stock items from the store along with pre-ordered items, there will be a delay until all items are in stock and ready to ship.

Additionally, if you utilize our autograph pre-order/send-in service, it can take up to 15 days after the signing is complete to post your item(s) in the mail, but it generally is much quicker than that.

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Q. What are the shipping costs?

A. The shipping rates will vary depending upon the size, weight and the location. Autographed photo shipping starts at $6.95 in the United States. Larger, more bulky items that require more packaging for safe transit will require higher shipping charges. You can view the actual shipping charges at the "order confirmation" stage of the ordering process and a brief description of charges here.

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Q. How are the items shipped?

A. Domestically we ship all of our packages using USPS. Internationally we use USPS First Class International, Priority International & Priority Express International.

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Q. How are the items packaged?

A. We use specially designed sturdy boxes and tubes with ample packing to avoid damage while in transit.

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Q. What are my payment options?

A. We accept all major credit cards and PayPal. Just fill out the billing information during the ordering process. We cannot accept cash or checks.

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